We ensure that your order is vacuumed sealed and packaged with care. This protects your purchase and your privacy. We use mailers which are secure and discreet.
Unfortunately, we can only ship within Canada.
On orders below $150, we charge $15 for shipping. For any order over $150, the shipping is free. We ship our orders via Canada Post : Xpress Post, and we provide a tracking number to you by email once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.
Any order over $300 dollars is sent with a ‘Signature Required.” If you don’t want this option, please leave a note with your order indicating “No Signature required”.
Please note that due to the high percentage of postal fraud when shipping to Nunavut and Quebec, we cannot offer any delivery guarantees. If you live in these areas you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
Heagealicious Edibles assumes no responsibility for lost orders due to:
Wrong address provided by the customer (including typos or auto-correct errors)
Customer change of address / residence
Theft after delivery
Package being rejected upon delivery (by doorman or other)
We will not reimburse for melted products including in the summer.
With that being said, please contact us so we can assist you in trying to recover your item(s).
You do not have to use a real name but if your order is too large to fit into your regular size mailbox it will be delivered to a postal outlet. If you do not have your real name on the delivered package then you wont be able to pick it up as Identification will be required. Solution: Keep your order the size of your mailbox or ensure you have a real name so that you can pick it up.